Frequently Asked Questions
Do you recommend varifocal lenses? My friend couldn’t get on with his/her varifocals.
There are hundreds of different varifocal designs on the market. Success with varifocals depends on the correct lens choice (depending on frame style, client’s occupation and visual requirements) and very accurate measurements. Unfortunately, as with most things in life, quality comes at a price and this is true of spectacle lenses. Your varifocals will only be dispensed by one of our registered opticians and we are pleased to say that we have very few failures!
Why don’t you do special offers or ‘two-for-one’ on spectacles?
We would rather see clients who come to us because of our reputation for service and quality than because we are the cheapest in town. There is usually ‘no such thing as a free lunch’, therefore either service or product quality normally has to be reduced in order to offer free spectacles to the public.
Why should I come to an independent optician?
There are many advantages to independence, not least the fact that you will normally see the same optometrist at every visit. We get to know you and your eyes – you get to know us.Your spectacles will always be dispensed by a Registered Dispensing Optician – we don’t use unqualified personnel. Dispensing Opticians are trained in applied and visual optics and understand both the scientific and practical aspects of supplying glasses. In the same way that your clinical information is consolidated over time, we will also build up a profile of your dispensing requirements. We remember the sort of frames that suit you, or that you need lightweight lenses or have special fitting needs.
How do I know that your prices are competitive?
We always aim to offer value for money, which is not necessarily the same as being cheap. If you are able to find identical spectacles on sale at another registered optical practice within 30 days of your purchase from us, we will refund the difference in price.* You will, however, find that we generally deal in better quality lenses than many opticians and we would ask you to firstly make sure that you are being quoted for exactly the same product and not a cheaper or optically- inferior unbranded lens. Also, we do not price-match with unregistered “bucket-shop” outlets.
*Written itemised quotation is required.
Advice and appointments
As a family run, independent opticians we are able to offer the kind of personal service that the big chain opticians simply can’t match. We take the time to ensure we get the right solutions for you. Since 1985 Pike Opticians have been serving the people of Shirley and Solihull. Need an eye test or new glasses? Give us a call.